Technical Support

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Technical Website Maintenance

Technical Support 24/7

What's does website technical support entail?

Technical support in website maintenance involves the act of regularly checking your website for issues and mistakes that may affect its underlying technology. This needs to be done on a consistent basis in order to maintain the health of the website, encourage continued traffic growth, and increase your SEO placement on Google.

Software and Server Upkeep

Our technical support includes software or application maintenance. This involves items such as;

  1. Redirecting broken links on your website to the relevant pages.
  2. Testing web forms to ensure follow-up actions and notifications still work
  3. Verify device responsiveness and cross browser compatibility.
  4. Pruning broken external links
  5. Making sure site os properly indexed in search engines and searchable online.
  6. Renewing and update of plugins
  7. Updating the core WordPress framework to the latest version
  8. Resolving complex issues affecting usability.
  9. Content edit and updates.

Support may also extend to server side issues like hosting configuration and security if hosting environment permits.

A well maintained website goes a long way in engaging and retaining your customers. Technical issues can bog down your website’s performance and discourage users from making that final decision to engage with your business. Just like we need a regular health check once in a while, your website requires frequent technical maintenance and upgrades.

At Advertisers Galleria, we offer website maintenance solution that are tailored to fit every budget.

Technical Site Maintenance Plans

An overview of the technical support we provide under each plan.

Standard

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Progressive

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E-commerce

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Price

$175

$325

$475

Update System software & plugins

Monthly

Weekly

Weekly

Check all forms to ensure they are working properly

Monthly

Weekly

Weekly

Malware removal

Monthly

Weekly

Weekly

Review and resolve any issues with emails sent from the web server

Monthly

Monthly

Weekly

Check and remove spam comments, form submissions and user accounts

Monthly

Monthly

Weekly

Check for any broken links

Monthly

Monthly

Weekly

Ensure front-end of the website loads without errors

Monthly

Monthly

Weekly

Check for 404 errors and resolve these by fixing links or redirecting

Monthly

Monthly

Weekly

Check website loading speed. If more than 3 seconds try to improve speed

Quaterly

Monthly

Weekly

Backups performed

Weekly

Weekly

Unlimited Website content Changes (text & images)

upto 2hrs

upto 4hrs/month

Unlimited

Web Graphics and photos – are these up to date? Could they be improved to be more current?

Quaterly

Quaterly

Check your website content – what is dated and what could be improved?

Quaterly

Quaterly

Review website – what could be improved?

Quaterly

Quaterly

Test the website to ensure that it looks and displays properly on the most popular browsers and mobile devices

Quaterly

Monthly

Validate your site. (CSS/HTML, Accessibility, Mobile-friendly)

Quaterly

Quaterly

Update the copyright date in your website footer and in any other references

Yearly

Yearly

Review to see if site needs a face lift or is in tune with technological trends

Yearly

Yearly

Performance Report

Monthly

Monthly

Priority Support

Within 72hrs

Within 24hrs

Examples of website changes that are billable and not covered under the technical website maintenance plan include*:

  • New Webpage Designs: Creation of webpages not based on the existing webpage design of the site
  • Navigation restructuring or redesign: Extensive changes to the site’s navigation
  • Extensive/complex photo re-touching or manipulation
  • New site functionality: Shopping carts, news tickers, admin functions, etc.
  • Site redesigns: More than 50% of site requested to be reworked or changed
  • Interactive or animated features: Virtual tours, etc.
  • Search Engine Optimization and PPC
  • Corporate Identity and logo creation or revisions
  • New content writing

Pick the service you want from below and provide us with a basic profile of your website. We will then evaluate your site and contact with with further details on the maintenance package and when we can get started.

Easy on the pocket

Our main goal has always been to provide cost effective (affordable) web design solutions for our customers.
Affordable

Fully Responsive

We create visually stunning websites that are responsive on all devices as well as cross browser compatible.
Mobile

Hack Secure

Security is of paramount important in all business. That's why our website come secured from hacks and malware.
Protected

100% Guaranteed

Customer satisfaction is the cornerstone of our success. We take great pride in our work and want our clients to act as our ambassadors.
Money Back